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    <title>CATT Member News</title>
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    <link>http://cattcanada.ca/rss/en/catt_member_news.aspx</link>
    <pubDate>Thu, 29 Jul 2010 06:10:48 GMT</pubDate>
    <lastBuildDate>Wed, 28 Jul 2010 12:32:16 GMT</lastBuildDate>
    <language>en</language>
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      <title>Great Customer Service Starts at the Top</title>
      <description>Richard Branson    Founder of the Virgin Group   (The Virgin Group)  
		 
				 Jul 27, 2010 -  I have always liked Sam Cooke's old hit song, "Chain Gang." It really comes in handy when I'm talking about customer service.    That's because delivering good customer service requires that a frontline worker receives supportive assistance from an entire network of co-workers — in effect, a chain reaction of teamwork, one that is consistent from beginning to end</description>
      <link>http://cattcanada.ca/en/community/member_news/great_customer_service_starts_at_the_top.aspx</link>
      <pubDate>Wed, 28 Jul 2010 12:32:16 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/great_customer_service_starts_at_the_top.aspx</guid>
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      <title>Stepping up to the Plate</title>
      <description>Nutana Collegiate CATT Students Host 2010 CATT Student Conference 
		 
		 
				 
						 
				 When Tourism students, educators, school board representatives, and partners descended upon Saskatoon in May 2010, Nutana Collegiate was ready for them. 
		 The Canadian Academy of Travel and Tourism (CATT) selected the Saskatoon secondary school to host the program’s fourth biennial student conference, which was held on May 13 – 16</description>
      <link>http://cattcanada.ca/en/community/member_news/stepping_up_to_the_plate.aspx</link>
      <pubDate>Wed, 21 Jul 2010 20:14:00 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/stepping_up_to_the_plate.aspx</guid>
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      <title>Register Now for Tourism HR Forum</title>
      <description>Titled  “FRESH Ideas: New Opportunities - Developing a Dynamic Workforce” , this year’s event addresses critical HR issues currently facing the tourism sector, including the labour shortage, staff recruitment, retention, and training. A variety of forum sessions will provide strategies and suggestions for attracting, retaining, and leading top talent. Registration for the Forum and an exciting preliminary program are available now at  www.cthrc.ca/hrforum  .</description>
      <link>http://cattcanada.ca/en/community/member_news/register_now_for_tourism_hr_forum.aspx</link>
      <pubDate>Mon, 19 Jul 2010 14:27:46 GMT</pubDate>
      <dc:creator>mquail</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/register_now_for_tourism_hr_forum.aspx</guid>
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      <title>School’s out – now what? </title>
      <description>High-school students are finding out that the real work is getting a summer job, as tough economic times and competition from the university crowd are making opportunities scarce 
		 by Wency Leung 
		 
				 Ryan Semenuk rode his bike up and down the streets of his Toronto neighbourhood, stopping at every business he thought might give him a job. 
				 He handed out “tons, tons” of résumés, but the 18-year-old Grade 12 student didn’t get any replies</description>
      <link>http://cattcanada.ca/en/community/member_news/school_s_out_now_what.aspx</link>
      <pubDate>Wed, 14 Jul 2010 09:29:36 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/school_s_out_now_what.aspx</guid>
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      <title>Canada among adventure elite: study</title>
      <description>Placed 7th out of 28 nations for tourism entrepreneurship, adventure activity resources    A tourism study of developed countries around the world has ranked Canada in the Top 10 for adventure opportunities and being a "safe and welcoming" place in which to experience them.  Canada placed seventh out of 28 nations for its combined scores in tourism entrepreneurship and adventure activity resources, and eighth for the collective elements of sustainability, safety, natural resources and health</description>
      <link>http://cattcanada.ca/en/community/member_news/canada_among_adventure_elite_study.aspx</link>
      <pubDate>Tue, 13 Jul 2010 13:10:10 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/canada_among_adventure_elite_study.aspx</guid>
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      <title>Aboriginal employment lags: study</title>
      <description>Partners need to work together to overcome barriers, study finds 
		 DARTMOUTH, N.S. - A study of how well Aboriginal labour force participation strategies are working in Atlantic Canada says that while there have been improvements, Aboriginal employment levels still lags far behind the general population</description>
      <link>http://cattcanada.ca/en/community/member_news/aboriginal_employment_lags_study.aspx</link>
      <pubDate>Tue, 13 Jul 2010 08:01:17 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/aboriginal_employment_lags_study.aspx</guid>
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      <title>Aboriginal youth key to filling labour gap </title>
      <description>Study urges governments to improve training, diversity policies By JUDY MYRDEN Business Reporter Tue. Jul 6 - 4:53 AM   Young aboriginals will be needed to fill the gaps as the Canadian workforce ages, according to a First Nations study released Monday.  Predictions are that Canada will have more jobs than qualified workers within a few years</description>
      <link>http://cattcanada.ca/en/community/member_news/aboriginal_youth_key_to_filling_labour_gap.aspx</link>
      <pubDate>Wed, 07 Jul 2010 09:50:56 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/aboriginal_youth_key_to_filling_labour_gap.aspx</guid>
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      <title>Rehabilitating our national parks </title>
      <description>Dave McGinn  From Saturday's Globe and Mail  
		 
				 S unday is the Fourth of July, when Americans will celebrate their nationhood just as we did on Thursday. And while we like to think of our neighbours to the south as an obese lot who would rather chug Budweiser in front of the big screen than enjoy the great outdoors, you wouldn't know it from all the activity at their national parks.</description>
      <link>http://cattcanada.ca/en/community/member_news/rehabilitating_our_national_parks.aspx</link>
      <pubDate>Mon, 05 Jul 2010 10:07:18 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/rehabilitating_our_national_parks.aspx</guid>
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      <title>Thinking ‘glocally’;Gros Morne Institute for Sustainable Tourism rewarded with hefty federal investment</title>
      <description>By  KATHERINE HUDSON  
		 Jacqui Hunter places at least one item from her garden or greenhouse on each plate at Java Jack’s Restaurant and Gallery in Rocky Harbour. The restaurant showcases locally grown food and art, and with the garden just outside the window, visitors are fully aware of where their food comes from.  “People are eating at places because they know they’re sustainable, they’re green and they’re supporting local art,” said Hunter</description>
      <link>http://cattcanada.ca/en/community/member_news/thinking_glocally_gros_morne_institute_for_sustainable_tourism_rewarded_with_hefty_federal_investment.aspx</link>
      <pubDate>Fri, 25 Jun 2010 10:45:14 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/thinking_glocally_gros_morne_institute_for_sustainable_tourism_rewarded_with_hefty_federal_investment.aspx</guid>
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      <title>Expedia believes that virtual reality will have a big impact on travel</title>
      <description>According to Expedia, this can be anything from translating a menu using Google Goggles to putting the guidebook to one side and using a virtual reality layer on your phone to picture the street in front of you and get links to restaurant reviews or travel information. 
		 Nigel Pocklington, VP Global Marketing and Strategy, Expedia, says virtual reality is likely to have a big impact on travellers in the near future</description>
      <link>http://cattcanada.ca/en/community/member_news/expedia_believes_that_virtual_reality_will_have_a_big_impact_on_travel.aspx</link>
      <pubDate>Mon, 21 Jun 2010 15:52:10 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/expedia_believes_that_virtual_reality_will_have_a_big_impact_on_travel.aspx</guid>
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      <title>Gap Adventures named one of Canada's top 50 employers for young people</title>
      <description>Gap Adventures  is proud to announce that it has been named one of Canada's Top 50 Employers for Young people by the editors of the prestigious Canada's Top 100 Employers list. Canada's Top Employers for Young People recognizes the employers that offer the nation's best benefits for younger workers. The employers on the list are Canada's leaders in attracting and retaining younger employees to their organizations</description>
      <link>http://cattcanada.ca/en/community/member_news/gap_adventures_named_one_of_canada_s_top_50_employers_for_young_people.aspx</link>
      <pubDate>Mon, 21 Jun 2010 15:34:19 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/gap_adventures_named_one_of_canada_s_top_50_employers_for_young_people.aspx</guid>
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      <title>Interresting website from Microsoft with great resources</title>
      <description>http://www.microsoft.com/education/competencies/default.mspx</description>
      <link>http://cattcanada.ca/en/community/member_news/interresting_website_from_microsoft_with_great_resources.aspx</link>
      <pubDate>Wed, 16 Jun 2010 15:09:21 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/interresting_website_from_microsoft_with_great_resources.aspx</guid>
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      <title>The Great George Hotel nominated for "Canada's Leading Hotel" by the 2010 World Travel Awards</title>
      <description>The Great George – Charlottetown's Historic Boutique Hotel – has received the honour of being nominated the title of "Canada's Leading Hotel" by the 2010 World Travel Awards.  The World Travel Awards, heralded by the Wall Street Journal as the "Travel industry's equivalent to the the Oscars", are the most prestigious awards program in the global travel industry.  To be awarded one has become the one of the highest accolades a travel destination can receive</description>
      <link>http://cattcanada.ca/en/community/member_news/the_great_george_hotel_nominated_for_canada_s_leading_hotel_by_the_2010_world_travel_awards.aspx</link>
      <pubDate>Wed, 16 Jun 2010 14:05:23 GMT</pubDate>
      <dc:creator>jamie</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/the_great_george_hotel_nominated_for_canada_s_leading_hotel_by_the_2010_world_travel_awards.aspx</guid>
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      <title>Sir Ken Robinson: Bring on the Learning Revolution</title>
      <description>TEDtalksDirector 
		 
	 — 
	 May 24, 2010 
	—

				  http://www.ted.com 
 In this poignant, funny follow-up to his fabled 2006 talk, Sir Ken 
Robinson makes the case for a radical shift from standardized schools to
 personalized learning -- creating conditions where kids' natural 
talents can flourish.  TEDTalks is a daily video podcast of the 
best talks and performances from the TED Conference, where the world's 
leading thinkers and doers give the talk of their lives in 18 minutes</description>
      <link>http://cattcanada.ca/en/community/member_news/sir_ken_robinson_bring_on_the_learning_revolution.aspx</link>
      <pubDate>Fri, 11 Jun 2010 14:06:56 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/sir_ken_robinson_bring_on_the_learning_revolution.aspx</guid>
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      <title>Holland College, UPEI team for Business in Tourism and Hospitality degree</title>
      <description>EDITORIAL STAFF   The Guardian 
		 Holland College and the University of Prince Edward Island have signed an agreement that will enable graduates of the Culinary Institute of Canada’s Culinary Arts program to continue their studies at UPEI in a post-diploma degree program of Bachelor of Business in Tourism and Hospitality (BBTH)</description>
      <link>http://cattcanada.ca/en/community/member_news/holland_college_upei_team_for_business_in_tourism_and_hospitality_degree.aspx</link>
      <pubDate>Thu, 10 Jun 2010 10:30:09 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/holland_college_upei_team_for_business_in_tourism_and_hospitality_degree.aspx</guid>
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      <title>Location takes a back seat to online image </title>
      <description>Mia Wedgbury 
						 
				 
		 
		 
				 
						 
								 A 
						 
				 
				 s a business owner working in the heart of downtown Toronto, it’s easy to take things for granted.  
				 The critical mass of other entrepreneurs, suppliers, investors, customers and network opportunities that sprout up in Canada’s cities provides us with a wealth of resources</description>
      <link>http://cattcanada.ca/en/community/member_news/location_takes_a_back_seat_to_online_image.aspx</link>
      <pubDate>Tue, 08 Jun 2010 08:48:30 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/location_takes_a_back_seat_to_online_image.aspx</guid>
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      <title> Lavender fields forever:  Agro-tourism. Doubters turned into believers</title>
      <description>By ALLISON LAMPERT, The Gazette 
		 
		 
				 
						 
						 
				   
		 
				 
						 Pierre Pellerin may keep reinventing Bleu Lavande, but at the company's headquarters in the Eastern Townships, he's still known simply as "Mr. Lavender."  What started 11 years ago as 105 hectares of empty land in Fitch Bay had already blossomed into a rapidly growing agro-tourism business by 2007</description>
      <link>http://cattcanada.ca/en/community/member_news/lavender_fields_forever_agro_tourism_doubters_turned_into_believers.aspx</link>
      <pubDate>Tue, 08 Jun 2010 08:43:15 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/lavender_fields_forever_agro_tourism_doubters_turned_into_believers.aspx</guid>
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      <title>'Fair Hotels' campaign launched in Ireland</title>
      <description>More than 40 hotels across Ireland have signed up to a new campaign designed to encourage consumers to support businesses that promote the fair treatment of staff.    The Fair Hotels initiative, which was unveiled on 25 May at Liberty Hall Theatre in Dublin, will use the collective purchasing power of 850,000 workers to make an "ethical choice" about where they stay</description>
      <link>http://cattcanada.ca/en/community/member_news/fair_hotels_campaign_launched_in_ireland.aspx</link>
      <pubDate>Mon, 07 Jun 2010 22:43:46 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/fair_hotels_campaign_launched_in_ireland.aspx</guid>
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      <title>Youth Tourism Industry: No Great Expectations? </title>
      <description>Youth travelers are a group of distinct people. Different cultures have defined them, if at all, in many different ways in terms of age, socioeconomic status and personal rights. For most, youth is a life cycle stage that precedes full incorporation into the adult world</description>
      <link>http://cattcanada.ca/en/community/member_news/youth_tourism_industry_no_great_expectations.aspx</link>
      <pubDate>Mon, 07 Jun 2010 22:36:32 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/youth_tourism_industry_no_great_expectations.aspx</guid>
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      <title>COTR receives grant for international internships and vocational training</title>
      <description>By GERRY WARNER gerry@dailytownsman.com  
		 
		 More College of the Rockies (COTR) students will be going to Africa and South America to intern in the future thanks to a $1.23 million federal grant announced at the college Thursday by MP Jim Abbott</description>
      <link>http://cattcanada.ca/en/community/member_news/cotr_receives_grant_for_international_internships_and_vocational_training.aspx</link>
      <pubDate>Wed, 02 Jun 2010 08:47:51 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/cotr_receives_grant_for_international_internships_and_vocational_training.aspx</guid>
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      <title>The best laid action plans…</title>
      <description>Three years ago the government of The Best Place on Earth introduced a Tourism Action Plan. The plan was developed to help meet the challenge of doubling B.C.'s tourism business from $9 billion to $18 billion by 2015. 
		 Stan Hagen, then the Minister of Tourism, Sport and the Arts, noted in the plan's introduction that "global tourism rates are up, and forecasters expect it to continue to grow at about four per cent for the next 15 years</description>
      <link>http://cattcanada.ca/en/community/member_news/the_best_laid_action_plans.aspx</link>
      <pubDate>Fri, 28 May 2010 11:15:38 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/the_best_laid_action_plans.aspx</guid>
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      <title>Government of Canada Grants $260,000 in Funding to James Bay Tourism and Eeyou Istchee Tourism </title>
      <description>The Honourable Denis Lebel, Minister of State for Canada Economic Development, today announced the awarding of $260,000 in non-repayable financial assistance to James Bay Tourism and Eeyou Istchee Tourism. Granted through the  Community Diversification  program, this funding will enable the two regional tourism associations, which will themselves invest a total of $270,000, to implement a well-targeted joint commercialization strategy</description>
      <link>http://cattcanada.ca/en/community/member_news/government_of_canada_grants_260_000_in_funding_to_james_bay_tourism_and_eeyou_istchee_tourism.aspx</link>
      <pubDate>Fri, 28 May 2010 11:14:12 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/government_of_canada_grants_260_000_in_funding_to_james_bay_tourism_and_eeyou_istchee_tourism.aspx</guid>
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      <title>Scoring that summer job: An entrepreneurial outlook is essential in a bleak employment market for students</title>
      <description>By Gillian Shaw, Vancouver Sun  
				   
				 
						 
								 Patrick Switzer has a dream summer job. 
								 He'll be packing up his long-board as soon as exams are over at the B.C. Institute of Technology, and leaving for a worldwide skateboarding race tour</description>
      <link>http://cattcanada.ca/en/community/member_news/scoring_that_summer_job_an_entrepreneurial_outlook_is_essential_in_a_bleak_employment_market_for_students.aspx</link>
      <pubDate>Fri, 28 May 2010 08:44:38 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/scoring_that_summer_job_an_entrepreneurial_outlook_is_essential_in_a_bleak_employment_market_for_students.aspx</guid>
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      <title>Thirty-two talented students chosen for Canada’s Greatest Summer Job </title>
      <description>Opportunity of a lifetime will require young Canadians to film their experience  at Canada’s most treasured places   Banff, Albert a, May 6, 2010--Minister Jim Prentice, Canada’s Environment Minister and Ministre responsible for Parks Canada today announced the names of the 32 lucky students who will participate in Canada’s Greatest Summer Job as video reporters for the summer</description>
      <link>http://cattcanada.ca/en/community/member_news/thirty_two_talented_students_chosen_for_canada_s_greatest_summer_job.aspx</link>
      <pubDate>Thu, 27 May 2010 13:42:33 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/thirty_two_talented_students_chosen_for_canada_s_greatest_summer_job.aspx</guid>
    </item>
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      <title>Montréal, première ville-hôte d’événements internationaux en Amérique du Nord.</title>
      <description>La métropole du Québec est en tête, suivie de Vancouver et de Toronto. Avec ces trois premières places, le Canada fait bonne figure au classement officiel de l’ICCA en 2009. 
				 
		 
		 
				 Par    l’équipe des nouvelles de la CCT    
				 27 mai 2010   
		 
		 
				 
						 
								     |  Vous pouvez rechercher des photos du Canada sur notre site de   gestion des ressources numériques</description>
      <link>http://cattcanada.ca/en/community/member_news/montre_al_premie_re_ville_ho_te_d_e_ve_nements_internationaux_en_ame_rique_du_nord.aspx</link>
      <pubDate>Thu, 27 May 2010 10:14:20 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/montre_al_premie_re_ville_ho_te_d_e_ve_nements_internationaux_en_ame_rique_du_nord.aspx</guid>
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      <title>Montréal tops list of North American international event host cities.</title>
      <description>Quebec metropolis leads as Vancouver and Toronto complete top three in ICCA 2009 official rankings. 
				 
		 
		 
				 by   CTC News Staff    
				 27 May 2010   
		 
		 
				 
						 
								     |  Search for images of Canada at our   Digital Asset Management   site.    
						 Bad luck, Boston; better luck next time, Washington, DC; and hard cheese, New York City</description>
      <link>http://cattcanada.ca/en/community/member_news/montre_al_tops_list_of_north_american_international_event_host_cities.aspx</link>
      <pubDate>Thu, 27 May 2010 10:13:02 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/montre_al_tops_list_of_north_american_international_event_host_cities.aspx</guid>
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      <title>The Golden Rule of Profitability</title>
      <description>by Kent Bernhard, Jr 
				 
		 
		 
				 A new study finds that treating the people at the lowest rung of the corporate ladder right isn’t just a nice thing to do. It improves the bottom line.     Want your business to make bigger bucks? Treat the grunts right</description>
      <link>http://cattcanada.ca/en/community/member_news/the_golden_rule_of_profitability.aspx</link>
      <pubDate>Thu, 20 May 2010 11:12:51 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/the_golden_rule_of_profitability.aspx</guid>
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      <title>CheapOair Deals for Student Travelers </title>
      <description>NEW YORK, N.Y., May 18 (SEND2PRESS NEWSWIRE) -- CheapOair has been serving the  student travel  market for years, making it easy for student travelers to search and book low airfares online for domestic and international destinations. CheapOair is committed to excellent customer service and affordable airfare, regardless of the economic climate, and therefore the ideal travel shopping site for all travelers: students and any smart traveler looking for quality and value</description>
      <link>http://cattcanada.ca/en/community/member_news/cheapoair_deals_for_student_travelers.aspx</link>
      <pubDate>Tue, 18 May 2010 21:39:16 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/cheapoair_deals_for_student_travelers.aspx</guid>
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      <title>Travel industry about to heat up</title>
      <description>The Winnipeg Convention Centre was transformed into a Canadian tourism destination supermarket this week, attracting about 300 international tourism buyers to pick and choose from polar bear excursions in Churchill to Rocky Mountain getaways.</description>
      <link>http://cattcanada.ca/en/community/member_news/travel_industry_about_to_heat_up.aspx</link>
      <pubDate>Thu, 13 May 2010 10:34:29 GMT</pubDate>
      <dc:creator>mquail</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/travel_industry_about_to_heat_up.aspx</guid>
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      <title>Opportunities and Tips for Educational Tourism Providers</title>
      <description>For many in the world of education, the months of May and June represent the end of the academic year and the start of tourism's high season. Thus, from the perspective of the tourism industry as the academic year wanes, new tourism educational opportunities begin to wax.  
		 
		 
				 
				 
		 
		 Educational tourism is one of the fastest growing areas of the travel and tourism and one that is too often overlooked by tourism professionals and marketers</description>
      <link>http://cattcanada.ca/en/community/member_news/opportunities_and_tips_for_educational_tourism_providers.aspx</link>
      <pubDate>Wed, 12 May 2010 12:26:30 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/opportunities_and_tips_for_educational_tourism_providers.aspx</guid>
    </item>
    <item>
      <title>Best Practices for Responding to Online Hotel Reviews</title>
      <description>By Daniel Edward Craig   As a hotel manager, when a guest comes to the front desk to register a complaint, do you: 1) look busy; 2) skulk out the back door; or 3) handle the matter personally?   Not that difficult a question, is it? Then why do only 4% of negative reviews on TripAdvisor get a response? Does the fact that reviews are often anonymous and directed at travelers rather than hotels let us off the hook? Or are hoteliers even paying attention? Consumers certainly are</description>
      <link>http://cattcanada.ca/en/community/member_news/best_practices_for_responding_to_online_hotel_reviews.aspx</link>
      <pubDate>Wed, 12 May 2010 12:18:10 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/best_practices_for_responding_to_online_hotel_reviews.aspx</guid>
    </item>
    <item>
      <title>Job recruiters look at everything you do online</title>
      <description>By Sheena Goodyear, 
QMI Agency    When it comes to job searching, every picture, tweet, status update, 
eBay transaction and online poker hand matters, a new study suggests. 

 The Microsoft study found that 79% of prospective employers review 
online information about job applicants ‹ and they look at pretty much 
everything. 

 Microsoft asked 1,200 hiring and recruitment managers in the U.S., 
the U.K., Germany and France what they use to research applicants</description>
      <link>http://cattcanada.ca/en/community/member_news/job_recruiters_look_at_everything_you_do_online.aspx</link>
      <pubDate>Fri, 07 May 2010 13:48:11 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/job_recruiters_look_at_everything_you_do_online.aspx</guid>
    </item>
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      <title>Eco-unfriendly? </title>
      <description>By: Ciara Byrne, The Canadian Press  
		 5/05/2010  
		 Toronto hotel guests have been proudly refusing housekeeping services by hanging "green" notices on their doors but the eco-friendly initiative is costing room attendants their jobs, workers charged Wednesday. 
		 Employees from the Sheraton Centre Toronto Hotel, the Delta Chelsea and Delta East hotels claim recent environmental efforts made by the hotels amount to a "fake green" program</description>
      <link>http://cattcanada.ca/en/community/member_news/eco_unfriendly.aspx</link>
      <pubDate>Thu, 06 May 2010 11:30:58 GMT</pubDate>
      <dc:creator>jhendry</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/eco_unfriendly.aspx</guid>
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      <title>Olympic tourists coming this way</title>
      <description>By  Martha Wickett - Salmon Arm Observer  
		 
		 
				 Be prepared for post-Olympics tourists.  
				 This was a central message that Yavhel Velazquez, manager of WorldHost Training Services with the Ministry of Tourism, Culture and the Arts, brought to Salmon Arm last week.</description>
      <link>http://cattcanada.ca/en/community/member_news/olympic_tourists_coming_this_way.aspx</link>
      <pubDate>Wed, 05 May 2010 07:29:20 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/olympic_tourists_coming_this_way.aspx</guid>
    </item>
    <item>
      <title>Tundra of dreams: If you build tourism industry up north, they will come</title>
      <description>Tourists huddle in fur-trimmed parkas around a hole in the ice on Wakeham Bay. 
		 Their guide is explaining the local winter tradition of collecting mussels under the sea ice. Although hesitant to climb down into the narrow hole, the visitors are clearly impressed with yet another of the unique charms of this community on the northern coast of Nunavik. 
		 "You ain't seen nothing yet," said the guide, master outdoorsman Yaaka M. Jaaka.</description>
      <link>http://cattcanada.ca/en/community/member_news/tundra_of_dreams_if_you_build_tourism_industry_up_north_they_will_come.aspx</link>
      <pubDate>Mon, 03 May 2010 08:23:53 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/tundra_of_dreams_if_you_build_tourism_industry_up_north_they_will_come.aspx</guid>
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      <title>Eco-Hotels offers Free Meals in Exchange of Energy Savings</title>
      <description>A Danish hotel is offering a free meal to any guest who is able to produce electricity for the hotel on an exercise bike attached to a generator.    The Crowne Plaza Hotel in Copenhagen says the idea is to get people fit and reduce their carbon footprint.  Guests will have to produce at least 10 watt hours of electricity - roughly 15 minutes of cycling for someone of average fitness.  The hotel already produces renewable energy with solar panels on its facade</description>
      <link>http://cattcanada.ca/en/community/member_news/eco_hotels_offers_free_meals_in_exchange_of_energy_savings.aspx</link>
      <pubDate>Wed, 28 Apr 2010 23:25:16 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/eco_hotels_offers_free_meals_in_exchange_of_energy_savings.aspx</guid>
    </item>
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      <title>First flight for Virgin Galactic spaceship</title>
      <description>VSS Enterprise, the vessel designed to take passengers on a sub-orbital flight as part of Virgin Galactic's plans for commercial space services, has completed its inaugural flight.    SpaceShipTwo (SS2), which was unveiled by Sir Richard Branson in December 2009 and has been named VSS Enterprise, reached an altitude of 45,000ft (13,716m) during its test flight from Mojave Air and Spaceport in California, US</description>
      <link>http://cattcanada.ca/en/community/member_news/first_flight_for_virgin_galactic_spaceship.aspx</link>
      <pubDate>Wed, 28 Apr 2010 23:21:22 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/first_flight_for_virgin_galactic_spaceship.aspx</guid>
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      <title>Canadian tourism warming up to social media</title>
      <description>New online community, Facebook pages, bloggers just part of wave of activity. 
				 
		 
		 by  CTC News Staff  28 April 2010    The pace of change in the tourism industry shows no signs of relenting. Social media is a key factor in engaging and entertaining existing and new audiences, and the  Canadian Tourism Commission  (CTC) is giving that process an extra nudge by  highlighting best practices</description>
      <link>http://cattcanada.ca/en/community/member_news/canadian_tourism_warming_up_to_social_media.aspx</link>
      <pubDate>Wed, 28 Apr 2010 13:19:03 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/canadian_tourism_warming_up_to_social_media.aspx</guid>
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      <title>Eco-friendly sea voyage attracts the world to B.C</title>
      <description>Tourism in general may be hurting, but niche operators like Kevin Smith and Maureen Gordon are battening down the hatches for another record season. 
				 The owners and skippers of the Maple Leaf -- a former longliner turned tourist tall ship -- set sail on their first excursion of the season this week into the Gulf Islands and up the coast.</description>
      <link>http://cattcanada.ca/en/community/member_news/eco_friendly_sea_voyage_attracts_the_world_to_b_c.aspx</link>
      <pubDate>Mon, 26 Apr 2010 09:07:02 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/eco_friendly_sea_voyage_attracts_the_world_to_b_c.aspx</guid>
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      <title>Ready-to-work sees success in town</title>
      <description>Stepping into the Micisotan Restaurant in Whitewood last week was like stepping into a five star restaurant with cloth-covered tables, folded cloth napkins, wine glasses and decorative centrepieces adorning the tables. The curling rink lobby has temporarily been transformed into the Micisotan (Let’s eat) as students of a Banquet Server, Prep Cook and Housekeeping program use the facility for the practical training portion of their course</description>
      <link>http://cattcanada.ca/en/community/member_news/ready_to_work_sees_success_in_town.aspx</link>
      <pubDate>Fri, 23 Apr 2010 10:41:22 GMT</pubDate>
      <dc:creator>nknight</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/ready_to_work_sees_success_in_town.aspx</guid>
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    <item>
      <title>Hospitality industry scouts for future talent</title>
      <description>Canada's  hospitality schools are getting better at going head to head with their   U.S.   counterparts as the industry tries to revamp its image, according to industry specialists. The industry is confronting a broad trend that it experienced perhaps the most of any industry during both boom and bust times: the impact of demographics on employment, from one extreme to the other.</description>
      <link>http://cattcanada.ca/en/community/member_news/hospitality_industry_scouts_for_future_talent.aspx</link>
      <pubDate>Wed, 21 Apr 2010 14:41:46 GMT</pubDate>
      <dc:creator>jkiely</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/hospitality_industry_scouts_for_future_talent.aspx</guid>
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      <title>Young and new workers focus of Ontario's four-month enforcement blitz</title>
      <description>(Edited excerpt from First Reference Talks, April 19th, 2010)  Ontario's Ministry of Labour has announced that its four-month enforcement health and safety blitz will pay particular attention to the safety of young and new workers across the province. Government sources report that young and new workers in the province are four times more likely to be injured during the first month on the job than at any other time</description>
      <link>http://cattcanada.ca/en/community/member_news/young_and_new_workers_focus_of_ontario_s_four_month_enforcement_blitz.aspx</link>
      <pubDate>Tue, 20 Apr 2010 10:44:54 GMT</pubDate>
      <dc:creator>rcaceres</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/young_and_new_workers_focus_of_ontario_s_four_month_enforcement_blitz.aspx</guid>
    </item>
    <item>
      <title>Advocates Push New Definition of Career Readiness</title>
      <description>By

			 Catherine
 Gewertz  As educators push schools to produce high school graduates who are ready
 to succeed in college or good jobs, an association of professionals in 
career and technical education is trying to influence policy by defining
 what it considers to be “career readiness</description>
      <link>http://cattcanada.ca/en/community/member_news/advocates_push_new_definition_of_career_readiness.aspx</link>
      <pubDate>Thu, 15 Apr 2010 14:15:53 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/advocates_push_new_definition_of_career_readiness.aspx</guid>
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      <title>All in two days' work</title>
      <description>Danielle Garonce's non-stop effort culminates in raves for the cocktail dinner for 12 she served from the client's kitchen   By SUSAN SCHWARTZ, The Gazette April 14, 2010   MONTREAL - The square white serving plate held just-assembled 
crostini of Quebec goat cheese, a layer of Roma tomatoes that had been 
sliced thick and roasted with balsamic vinegar and thyme for three 
hours, and sautéed portabella mushrooms</description>
      <link>http://cattcanada.ca/en/community/member_news/all_in_two_days_work.aspx</link>
      <pubDate>Thu, 15 Apr 2010 12:04:39 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/all_in_two_days_work.aspx</guid>
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      <title>Cooking up promising careers for budding young chefs</title>
      <description>EDMONTON — From the earth-filled boxes sprouting leafy herbs to the slick gelato machine, the new Skill Centre kitchen at Amiskwaciy Academy gleams with professionalism. 
		 Cobbled together with corporate donations, provincial government grants and scads of goodwill, the facility represents a shift at the Edmonton public school board toward offering more hands-on and practical experience in careers that await after high school graduation</description>
      <link>http://cattcanada.ca/en/community/member_news/cooking_up_promising_careers_for_budding_young_chefs.aspx</link>
      <pubDate>Wed, 14 Apr 2010 09:08:30 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/cooking_up_promising_careers_for_budding_young_chefs.aspx</guid>
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    <item>
      <title>Hospitality recruiters, operators begin to prepare for next wave of talent</title>
      <description>Canada's hospitality schools are getting better at going head to head with their American counterparts as the industry tries to revamp its image, according to industry specialists. 
		 The industry is confronting a broad trend that it experienced perhaps the most of any industry during both boom and bust times: the impact of demographics on employment, from one extreme to the other. 
		 
		 Read more:  http://www.calgaryherald.com/entertainment/Hospitality+industry+given+shine/2787218/story</description>
      <link>http://cattcanada.ca/en/community/member_news/hospitality_recruiters_operators_begin_to_prepare_for_next_wave_of_talent.aspx</link>
      <pubDate>Mon, 12 Apr 2010 08:28:03 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/hospitality_recruiters_operators_begin_to_prepare_for_next_wave_of_talent.aspx</guid>
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      <title>Culinary classes with wine lessons puts college on the map</title>
      <description>Students attending a community college next to the Niagara Escarpment are studying winemaking at the new winery and education centre.  Others are cooking up a storm across the road in the college's Niagara Culinary Institute.  "This campus is important because it is in the centre of the wine, culinary, hospitality and tourism business for the whole Niagara region," explains Jeffrey Stewart, chair of Hospitality, Tourism and Administration for Niagara College.</description>
      <link>http://cattcanada.ca/en/community/member_news/culinary_classes_with_wine_lessons_puts_college_on_the_map.aspx</link>
      <pubDate>Fri, 09 Apr 2010 10:48:16 GMT</pubDate>
      <dc:creator>sarchibald</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/culinary_classes_with_wine_lessons_puts_college_on_the_map.aspx</guid>
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    <item>
      <title>CTHRC Announces Partnership with Parks Canada</title>
      <description>April 07 2010 
		 
				 Heritage Interpreters to Benefit from National emerit Professional Certification   
		 
		 
		 (OTTAWA, ONTARIO- April 7, 2010) The Canadian Tourism Human Resource Council (CTHRC) is proud to announce a growing partnership with Parks Canada. This new agreement will see Heritage Interpreters throughout Parks Canada undertake the CTHRC’s nationally recognized  emerit  certification</description>
      <link>http://cattcanada.ca/en/community/member_news/cthrc_announces_partnership_with_parks_canada.aspx</link>
      <pubDate>Thu, 08 Apr 2010 16:04:41 GMT</pubDate>
      <dc:creator>jgourley</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/cthrc_announces_partnership_with_parks_canada.aspx</guid>
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    <item>
      <title>Choosing the Best Hotel Management School (Hospitality, Culinary, Tourism) 10 Tips for Students and ParentsHotels, </title>
      <description>A guide for students and parents interested in hotel - hospitality and  tourism schools or universities. How do you choose a hotel school? Which  is the best hotel school - how do you find out? What about Swiss Hotel  Schools? 
		 Are you planning to study hotel management...or perhaps hospitality,  tourism, business or a mix of one or more of these fields? With the myriad  of choices out there, it is very easy to get lost or sidetracked into  choosing the wrong institution</description>
      <link>http://cattcanada.ca/en/community/member_news/choosing_the_best_hotel_management_school_hospitality_culinary_tourism_10_tips_for_students_and_parentshotels.aspx</link>
      <pubDate>Wed, 07 Apr 2010 23:27:16 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/choosing_the_best_hotel_management_school_hospitality_culinary_tourism_10_tips_for_students_and_parentshotels.aspx</guid>
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      <title>Considering a Career in Hospitality? There’s Room at the Inn!</title>
      <description>A brief look at the wonderful world of hospitality, some challenges for the industry, and a few reasons why you might consider it as a career – by Andrew Lo 
		 
		 The word hospitality derives from the Latin verb hospitare, meaning “to receive as a guest.” Hospitality may bring to mind the times your relatives stayed over at your home, or the times your family went on vacation and stayed at a resort or hotel</description>
      <link>http://cattcanada.ca/en/community/member_news/considering_a_career_in_hospitality_there_s_room_at_the_inn.aspx</link>
      <pubDate>Wed, 07 Apr 2010 23:13:33 GMT</pubDate>
      <dc:creator>Tamunk</dc:creator>
      <guid>http://cattcanada.ca/en/community/member_news/considering_a_career_in_hospitality_there_s_room_at_the_inn.aspx</guid>
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